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Apple acknowledges iTunes bug, patch expected soon

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It was on Friday that Apple confirmed to iMore about a small number of users facing issues with the removal of their locally stored music library from iTunes. Apple has still not been able to reproduce this iTunes bug but hopefully plans to fix it in the upcoming iTunes update next week. Apple spokesperson told iMore:

In an extremely small number of cases users have reported that music files saved on their computer were removed without their permission. We’re taking these reports seriously as we know how important music is to our customers and our teams are focused on identifying the cause. We have not been able to reproduce this issue, however, we’re releasing an update to iTunes early next week which includes additional safeguards. If a user experiences this issue they should contact AppleCare.

The bug confirmation came after a user blogged about the Apple Music files being deleted and replaced with DRM-encumbered copies. Now that Apple hasn’t been able to reproduce the issue yet, one cannot pin point to what exactly caused the mass deletion of music files. However, it is truly not an intended action on the part of Apple Music or the company itself and that they have also reached out to the affected users.

Did you also face the iTunes bug? Share with us in the comments below.



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